Here at Priory Park Properties we pride ourselves on the level of customer service that we provide. In the event that you feel dissatisfied with our service and wish to make a complaint you will need to following our Complaints Handling Procedure details of which can be found below:-
Membership Details
Priory Park Properties are a member of the Property Ombudsman Scheme (TPOS) and Propertymark for both sales and lettings. By belonging to these organisations we are required to follow strict professional standards.
Stage 1
We would request that you initially make your complaint in writing to the Director in charge of the section of our company to which the issue arose. Upon receipt of this request we will assist your submission and respond within five working days of receiving your written request. This should be sent to Priory Park Properties, 3 Western Parade, Reigate RH2 8AU.
Stage 2
Should the issue not be resolved and you remain dissatisfied you may contact The Property Ombudsman. Their contact details are as follows:-
The Property Ombudsman
Unit 159756, PO Box 7169, Poole, BH15 9EL
Telephone 01722 333306
Email: admin@tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaint procedure, before being submitted for an independent review.